Shipping policy
Thank you for shopping at WellStep. Please read our shipping policy carefully for information about how your order is processed and delivered.
Order processing time
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or public holidays.
Processing times may be longer during periods of high order volume. If so, we will let you know by email.
Shipping options and costs
We offer the following shipping options for all destination countries:
- Standard Shipping: free (€0.00) — estimated total delivery time 6–13 business days (including processing time)
- Express Shipping: €5.90 — estimated total delivery time 5–11 business days (including processing time)
Shipping costs are calculated at checkout and shown clearly before you place your order. There are no hidden fees.
Delivery times are estimates. Delays caused by carriers, customs clearance, weather conditions or other circumstances beyond our control may occur.
Shipping confirmation and tracking
As soon as your order has shipped, you will receive a shipping confirmation by email with a tracking number.
It can take up to 48 hours for tracking information to become active.
Customs duties, taxes and import fees
For deliveries within the European Union, applicable taxes are included in the final price unless stated otherwise.
Orders shipped outside the European Union may be subject to additional customs duties, import fees or taxes. These costs are the customer's responsibility.
Damaged or lost parcels
If your order arrives damaged, please contact us within 48 hours of receipt at support@wellstephop.com.
Please include photos of the damaged goods and the packaging so that we can review the case. Your statutory warranty rights remain unaffected.
To the extent permitted by law, WellStep is not liable for delays, loss or theft caused by carriers after the parcel has been handed over to them.
Incorrect delivery address
Please make sure your delivery address, including the postcode, is entered correctly.
We are not responsible for deliveries to incorrect or incomplete addresses provided by the customer.
If a parcel is returned to us because of incorrect address details, the cost of reshipping may be charged.
International shipping
WellStep ships to the countries shown at checkout. The shipping options and delivery times above apply. International delivery times may vary depending on the destination country and customs clearance.
Customers are responsible for any import fees, taxes or customs charges in their country.
Changes to this shipping policy
We reserve the right to update or change this shipping policy at any time. Changes take effect as soon as they are published on our website.
Your statutory consumer rights remain unaffected.
Contact information
INEXIFY LLC (WellStep)
8200 NW 41st Street, 2nd Floor
Doral, FL 33166
United States
Email: support@wellstephop.com